FAQ

CATEGORIES

Product
Order
Shipping Policy
Return Policy

PRODUCT

The sheet mask can only be used once but since our mask comes with a lot of extra essence, you can store the remaining essence and use it separately.
You can use it in 5 other ways,
  • Spot treatment: If you have dry cheeks or forehead etc, you can apply the extra essence on it.
  • Apply it the same way you apply serum, after removing the sheet mask.
  • Face Mist: Mix the extra essence with water in a bottle spray.
  • Moisturizer: Apply to your elbows, knees etc. Any parts that you think you need to moisturize.
  • Eye Mask: Soak the cotton pads into the extra essence.
We recommend you use the sheet mask at least 2-3 times a week in general but if you have dry skin, we recommend you use it once everyday. It is also best to use it at night before bed.

Yes, our products are made with premium, clean non toxic ingredients.

Our products do not treat medical skin conditions but some of our users said that the appearance of their melasma has improved after trying out our mask. We can’t guarantee you any treatment but you could try our mask first and see if it works for you as well.

Our products are made to suit all skin types as much as possible but results may vary based on the individual. If you think your skin is too sensitive, we recommend you do a skin test first before you try it.

ORDER

Track your order from the email confirmation you received that includes the tracking number. Sometimes, couriers have issues on their side like scheduling, lost parcels, etc. and that’s something we can’t control but you can still contact us and we’ll see how we can assist you.

When you submit your order, a confirmation email with your order details will be sent to you. If you realised the details of your order are incorrect, you can contact us immediately via email or dm us via fb messenger (Do kindly note that if the order are already in the process of delivery, there may be additional charges incurred by our courier for the change)

If you missed the delivery the first time, our friendly courier team will arrange for a 2nd/3rd delivery at no additional charges.
If you changed your mind after you have confirmed an order, contact us immediately and we will do our best to check your order and make the cancellation as long as the order has not been shipped. We have an automated system that ships your order within 24 hours. We do not accept cancellation of orders after your order has been shipped because of the Standard Shipping reason.

SHIPPING POLICY

Shipping is free.

Delivery time varies per your location, from the date of courrier pick-up:
  • For Metro Manila, 3 - 5 days
  • For GMA and Luzon, 4 - 5 days
  • For Visayas, 5 - 7 days
  • For Mindanao, 7 - 9 days

Kindly note for the holiday season and because of our situation now due to Covid-19, please allow extra time for your order to arrive due to carrier/fulfillment schedules.

We strive to deliver each parcel to you the soonest possible but we can’t control our courier's schedule on the specific date for delivery. We seek your understanding if there are any delays on our courier side and feel free to reach out to us if our courier did not meet your expectation and we will assist to the best of our ability.

A tracking number together with your order details will be sent to you via email. You can then check the status of your order by entering the tracking number on the respective courier’s website. Contact us if you still need further assistance.

Yes, please check the delivery time above per location.

RETURN POLICY

We can only offer you replacements at no additional cost if it falls under the below criteria:

  • Items are soiled upon arrival
  • Parcels are lost in transits

We do not accept returns or refunds if a customer changes their mind after receiving their order(s).

We strive to provide our customers with products of best quality only and we make sure all products that leave our warehouse are in the best possible condition before we ship them out.

Please contact us for a return request with all the details and some photos as proof. You will then receive specific return instructions.

If you are approved for a return, please make sure all items are securely placed in its original packaging.

Once you return an item, please expect for the item replacement to be delivered accordingly. Turn around time varies per your location.

  • Metro Manila - 7 days 
  • For GMA & Luzon - 10 days  
  • For Visayas and Mindanao - 12 days

We do not accept exchanges at this time. If you wish to replace your items, please submit a return request.

KINDLY NOTE

We reserve the right to update, change or replace any part of these policies by posting updates and/or changes to our website. So please check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.