We deliver internationally. Do check out the rates when you checkout. We do offer free shipping for certain minimum spend.

Yes, we are FDA approved in Philippines, HSA registered in Singapore and BPOM approved in Indonesia.

Purging is normal when beginning a new skincare regimen, you may experience breakouts or irritation within the first few days of product use. Skin purging occurs when you start using a new product that increases the skin cell turnover rate. Products that actively speed up the process of the skin cell turnover cycle will help reveal healthier skin cells.

We recommend our hydrating primer to be used as a make-up base.

Our products are hypoallergenic. It is suited to all skin type, though there might be a different reaction on every skin. If you think that your skin is too sensitive, we suggest that you do the allergy patch test before you try it on you face.

Some Dewha products are safe for pregnant and lactating moms as they are made with premium, clean, and non-toxic ingredients. However, we always recommend consulting with your doctor before introducing new skincare into your routine.

For your reference, the following products are not recommended for pregnant and lactating moms:

❌ AquaBoost 2-in-1 Sunscreen Serum
❌ Marine Pearl Double Regen Jam & Cream
❌ Marine Pearl Revitalizing Glow Essence
❌ Marine Pearl Double Peel & Detox Exfoliator

Our products don't treat any medical conditions but some customers tried it and said that some of their skin conditions had improved after trying out our products. Please check out our FB Page for customer's feedback. We can't guarantee you any treatment but you can try out our product to see if it would work on you as well.

You may use Dewha products together with Retinol. Retinol can be used before bedtime, thank you.

Yes, you may use Dewha together with your regular skincare products.

Yes, in the current lineup, only the 24K and toner should be used in the same steps with the jam & cream and essence. You can differentiate that the 24K is more focused on anti-aging and targets a slightly older age group, while jam & cream targets a younger range. The CICA toner is intended more for repairing and soothing effects. All the other products in our lineup do not conflict with the Signature line.

We cannot claim to be paraben-free because our products contain Phenoxyethanol and Ethylhexylglycerin, which are similar to parabens but are very gentle and do not harm the skin.

Dewha products are not organic, but they are very gentle on the skin. If you would like to check the ingredients, you can visit our website and click on the product:

https://dewha.co/collections/shop

The Gold serum is more focused on anti-aging and brightening, whereas the Pore Perfecting serum is ideal for those with acne-prone skin, blackheads, and whiteheads, as it provides gentle exfoliation.

Our Intense Hydrating Essence Mask focuses more on hydrating and moisturizing effects, while the ampoule provides anti-aging and whitening benefits, helping to keep your skin hydrated as well.

When you submit your order, a confirmation email with your order details will be sent to you. If you realised the details of your order are incorrect, you can contact us immediately via email or dm us via fb messenger (Do kindly note that if the order are already in the process of delivery, there may be additional charges incurred by our courier for the change)

Track your order from the email confirmation you received that includes the tracking number. Sometimes, couriers have issues on their side like scheduling, lost parcels, etc. and if that happens, we will do our best to assist you with such a situation.

If you missed the delivery the first time, our friendly courier team will arrange for a 2nd/3rd delivery at no additional charges.

If you changed your mind after you have confirmed an order, contact us immediately and we will do our best to check your order and make the cancellation as long as the order has not been shipped. We have an automated system that ships your order within 24 hours. We do not accept cancellation of orders after your order has been shipped because of the Standard Shipping reason.

Taxes and shipping will be calculated at checkout.

Delivery time varies per your location, from the date of courrier pick-up:
- For Metro Manila, 1 - 3 days
- For GMA and Luzon, 4 - 5 days
- For Visayas, 5 - 7 days
- For Mindanao, 7 - 9 days

Please cater for extra time for your order to arrive during holiday/peak season due to carrier/fulfilment schedules.
We seek your understanding if there are any delays on our courier side and feel free to reach out to us if our courier did not meet your expectation and we will assist to the best of our ability.

A tracking number together with your order details will be sent to you via email. You can then check the status of your order by entering the tracking number on the respective courier’s website. Contact us if you still need further assistance.

We do not allow returns or exchanges unless the original order is damaged upon delivery.

For information regarding our signature line Glow Guarantee, please refer to this page:
https://dewha.co/pages/glow-promise

Please contact us via support@dewha.co for an exchange request with all the details and some photos as proof of your damaged products. You will then receive specific return instructions.

If you are approved, please make sure all items are securely placed in its original packaging.

Once you return an item, please expect for the item replacement to be delivered accordingly. Turn around time varies per your location.